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Project Overview
Irvine, CA
News
- Client: Hotel Erwin Venice Beach, a Springboard Hospitality Property
- Executive Sponsor: Todd Metzger, RVP of Operations & Managing Director
- Industry: Hospitality
- Third-Party Operator: Drive Hospitality, Powered by Propark
- Key Integration: Opera Cloud PMS
The Challenge
As part of the Springboard Hospitality portfolio, Hotel Erwin Venice Beach serves a dynamic blend of restaurant patrons, overnight hotel guests, and beachgoers in one of California’s most visited neighborhoods. This constant flux made managing limited parking inventory incredibly complex—placing pressure on valet teams and impacting the overall guest experience, particularly during high-traffic periods.
The Solution
Partnering with Drive Hospitality, Powered by Propark, the hotel selected CorePark as its next-generation parking technology partner. CorePark’s system offered real-time inventory tracking, intelligent automation, and seamless front desk integration through Opera Cloud PMS—creating a unified operational flow between hotel, valet, and parking operations. A standout component of the implementation was CorePark’s modern, frictionless payment capabilities. Guests can now pay using Apple Pay, Google Pay, and tap-to-pay methods, eliminating the need for cash or manual processing. These contactless options align with the expectations of today’s travelers and significantly speed up transaction times, contributing to a more seamless parking experience.
- Real-time inventory tracking
- Intelligent automation
- Opera Cloud PMS integration: enabling a seamless flow between hotel, valet, and parking operations.
- Frictionless payment options: CorePark enabled Apple Pay, Google Pay, and tap-to-pay methods, eliminating manual transactions.
The Results
With CorePark’s smart parking solution and Opera Cloud PMS integration in place, Hotel Erwin Venice Beach experienced transformational improvements:
- Enhanced Guest Experience: Integrated valet workflows and modern payment tools streamlined the arrival and departure process.
- Improved Efficiency: Automation reduced the need for manual coordination across departments.
- Scalability: The CorePark platform is designed to scale with seasonal surges, operational needs, and Springboard’s broader hotel portfolio.
- Faster Payments: Contactless, mobile-first transactions increased throughput and guest convenience.
- Optimized Revenue: Smarter allocation and full inventory visibility helped maximize the financial performance of limited parking space.
Client Testimonial
“At Hotel Erwin, located in the heart of Venice Beach, managing parking efficiently has always been a ‘juggling act’ due to the high volume of restaurant diners, overnight hotel guests, and beachgoers. Since implementing CorePark’s cutting-edge parking technology, we have seen a remarkable improvement in our operations. CorePark has optimized our revenue streams by ensuring maximum space utilization while enhancing the overall guest experience. The streamlined system has significantly reduced wait times, improved efficiency, and provided a seamless parking experience for all visitors.”
— Todd Metzger, RVP of Operations & Managing Director, Hotel Erwin Venice Beach.
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